FAQ's

Ethically Sourced Diamonds and Gold

All of our stunning gem stones and diamonds are 100% conflict free and ethically sourced. Our diamonds are sourced from a single purpose diamond manufacturer and sourced from certified diamond mines, produced by a team of skilled diamond cutters.

Our solid, 10k and 14k white and yellow gold chains are hand crafted in Italy. Our solid, 10k white and yellow gold rings are made from recycled gold and hand crafted in Toronto.

All jewelry items are hand assembled in Toronto.

Shipping Options

Shipping is free for any orders placed over $100 in Canada, and over $150 internationally. 

Items will be shipped 3-5 business days after purchasing. Please allow up to 3 weeks for item/items to arrive. Fancy Gray Design is not responsible for any international duties due upon arrival.

We ship all items Canada Post Express which typically takes 1-3 business days locally (GTA area), and 5-7 business days when shipping as far as British Columbia. 

Internationally, it typically takes 4-7 business days, BUT can take as long as 14 business days, dependent on the area.

*If you do require quicker shipment options, please contact us at info@fancygraydesign.com*

Repair and Cleaning Procedure

We will resize and professionally clean any Fancy Gray Design jewelry items for free! Yet, the customer is responsible for all shipping costs.

Simply send your request for re-sizing and cleaning to info@fancygraydesign.com. Upon approval, please ship the item and we will carry out your request as needed.

Customizing an Order

This applies to our lovely name plate items. Once you place the item in the cart, you will have the ability to add in the comment section. Please note what you would like to engrave and if you want it standard or italic lettering. This comes at no extra charge.