Return Policy

 

If you are not 100% completely satisfied with your Fancy Gray Design jewelry item, contact info@fancygraydesign.com and please assign the order number, along with reason for return.

The item can be returned anytime within 30 days from the date purchased and must be returned in original condition to achieve a full refund.  Customer is responsible for return shipping costs. Please insure all items sent back at original retail price as we are not responsible for lost or damaged items during shipment.

We have the right to deny credit if the merchandise returned does not meet our return policy requirements.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@fancygraydesign.com

 

Exchanges (if applicable)

Please send us an email at info@fancygraydesign.com to let us know the reason for the exchange. Once the item you wish to exchange is received by us, inspected and and approved, we will send out the new item. If there are any differences in price we will either bill you or refund you the difference price to the shipment of the new product.

Please send your item to: 311-221 Victoria St, Toronto, ON, M5B1V4, Canada.

Delivery and Shipping Policy

We ship to anywhere in North America and World Wide. All items are fully insured during shipping. We are not responsible for any lost or damaged items during shipment. If any items are lost or arrive damaged, please contact us at info@fancygraydesign.com and we will launch an investigation with Canada Post.

Shipment confirmations will be provided with a tracking number. So you can keep an eye on where it is at all times.

*please see Shipping Options for outline of cost and delivery times.

Shipping

To return your product, you should mail your product to: 311-221 Victoria St, Toronto, ON, M5B1V4, Canada.

You will be responsible for paying for shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Cancellation Policy

 You may cancel an order for a full refund within 24 hours of ordering the item. If the item has been shipped already, you may return it for a full refund, minus the shipping costs.

Please contact us at info@fancygraydesign.com to notify us as soon as you can within the 24hour period to ensure the cancelation.